Menu
Cloud Academy US Refund Policy
Thank you for choosing Cloud Academy US for your educational needs. We are committed to providing a rewarding learning experience from the moment you begin exploring, evaluating, and engaging with our courses.
Scope of Policy
This Refund Policy is governed by the terms set forth herein. By purchasing a course through www.cloudacademyus.com, you agree to this policy, which operates in conjunction with our privacy policy and terms of service.
Refunds for Online Classroom Learning
Occasionally, courses may be rescheduled or canceled due to unforeseen circumstances, such as instructor illness, natural disasters, political events, or public health emergencies like COVID-19.
-
Refund requests will be denied if you have attended more than one day of a virtual classroom session or if you have accessed course materials from our learning portal.
-
No refunds are available for special courses.
-
Academic institute link-up sessions are non-refundable.
-
Participants must arrive on time to be eligible for a full refund.
-
Refund requests must be submitted within 7 days following the initial session. Requests submitted more than 7 days after purchase will not be considered.
-
Taxes paid are non-refundable.
-
If no upcoming sessions are available for a course you wish to retake, a maximum refund of 10% of the course fee may be granted.
-
For technical issues preventing access to self-paced videos or class recordings, if the course was completed via online sessions, a voucher worth 10% of the registration fee may be issued.
Reimbursement and Cancellations: Self-Paced Learning
-
Self-paced courses are not eligible for refunds.
-
If a course is found to be shared with others or if the transaction was made with the intent to replicate course material, access will be revoked, and no refund will be given. The account will be suspended immediately.